FAQ for Users

FAQ FOR USERS

We are here to help you get started benefiting from CarpooltoSchool as quickly and seamlessly as possible. Read through our carpooling software FAQ for users to get started. If you have additional questions, please feel free to Live Chat with us at the bottom of the screen or call us at 1-800-514-3808.

FAQ's for Users

WHAT IS CarpooltoSchool?

CarpooltoSchool is a secure online service that matches you to other parents who want to create a carpool, walkpool or bikepool. It is intuitive and easy to use. You can easily set up your profile, include the number of seats you have, as well as, get matched based on your children’s grade.

WHY CARPOOL?

Carpools save time and reduce the stress of daily drop off and pickups. Carpools also create fun friendships between children and parents, especially those new to your school. CarpooltoSchool ends the frustration of collaboration and scheduling your carpool. Plus you save fuel costs, reduce wear and tear on vehicles and do your part in lowering carbon emissions.

WHAT IS THE COST TO JOIN?

There is no cost for parents registering through their school’s CarpooltoSchool. Membership is free for parents and students. Your school pays an annual subscription fee.

HOW DO I FIND A MATCH?

CarpooltoSchool matches participating parents whose children attend the same school. You can send an e-mail to say hi first or request to join a carpool directly through our software. Should the parent accept, you can meet, exchange contact information and start an online dialogue about your carpooling needs.

IS THE PLATFORM SECURE?

Yes, CarpooltoSchool was built with security in mind. First, we take every precaution to ensure your information is safe and private. Click here for the Privacy Policy. Second, parents, even students and faculty, are approved by the school to ensure that their matches come from within your own school community.

ARE YOU ONLY MATCHED WITH OTHER PARENTS FROM YOUR SCHOOL?

It’s up to you. Your school approves all members of its own custom CarpooltoSchool community – but whether you match within your community only or the entire CarpooltoSchool user network is a preference you choose in your user settings. If you have two children who attend different schools in the CarpooltoSchool network, you can be approved for carpool matching at both sites under the same account.

DO YOU PROVIDE SCHEDULING & CALENDARING?

Yes! CarpooltoSchool offers you the ability to create a one-time or recurring schedule, and even more than one carpool, using an easy-to-use interface. Set your notifications to receive e-mail or text for matches, including when it’s your turn to drive.

DO YOU HAVE TO OWN A VEHICLE?

No. You do not need a vehicle to join. CarpooltoSchool can match you with other parents who are interested in carpooling, walkpooling or bikepools. It is up to you to discuss the type of school pool. You can use our online school pool request and mail system to start the dialogue.

HOW WILL PARENTS SEE MY REQUEST?

Here’s a sample of a match request on CarpooltoSchool.com.

Match Sample

 

 

 

 

 

 

WHAT IF I NO LONGER WANT TO PARTICIPATE?

Sure. We understand if your family’s circumstances change. If you want to be removed from your school’s CarpooltoSchool, you can send a message to your school administrator and be removed! Please allow 48 hours!

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